Saturday, September 18, 2010

Did TLG listened us finally?

No, it does seem to be the '8043 Service Bag' yet... At least no LAs and no other parts seen inside the package.

Someone raised my attention to these photos, from a Dutch FOL, found at Brickshelf.
It seems that at least some Building Instructions booklets and stickers, started to be packed so they won't get damaged while boxes travel around before getting into our hands.
Most of us should have experienced at least once, the frustration of opening a LEGO box and see the BIs or a sticker sheet creased or even torn.

Did TLG listened to our complains and changed their mind, or suddenly started to get an huge amount of complains via Costumer Service (which seems never have been the case)?

Now the questions. Where does it apply?
  • Sets with large and/or several booklets?
  • Sets containing sticker sheet?
It seems we got one of our complains addressed.

This week I received an official answer from TLG on this topic.

"Sorry for the late reply.

Yes as off the 17th of July for all sets with more the 1000 elements the building instruction, labels and textiles are packaged in a plastic bag with the support of a cardboard sheet. This is done in order to reduce the number of building instructions that are damaged. Your pictures are showing version 1 and the project team is now working on a better and more sexy solution.

I hope the AFOL like this initiative"

So it seems the picture we have seen is not the definite solution that TLG adopt, but the instructions and stickers from the larger sets will definitely get appropriate protection, so they arrive at our hands in perfect conditions.

Last Update: 2010.Oct.09 17:55 CET


Anonymous said...

Why everybody must talk about eco friendly?This is very common package for instruction in the world.
This solution is great, no damage on stickers and this can be use for instruction storage.

P.s.:What is more eco friendly?One instruction in one plastic bag or twenty basic instructions in every language for one television in one state and the main instructions is on cd(Thanks panasonic, this is very clever :-P)?

Junkstyle Gio said...

Let's hope that most sets that are with instructions and stickesheet get this treatment from now on.
Most of the plastics used as packagingmaterials today are bio-friendly/degradeble. so there is no issue for me!

Anonymous said...

The bag is made from LDPE and has a recycling symbol printed on it (The '4' in a triangle).

TechnicBRICKs said...

Ok, ok... My bad!

It seems I should do something about this post. :P

TechnicBRICKs said...

Deleted the ECO comments. :)

Thanks to enlighten me guys!

Jetro said...

I don't think you should get your hopes up. From What I've read, LEGO offered several people replacement LAs + a set of printed B-model instructions as a solution to the problems they experienced. (That was before LEGO realized the scope of the problem and took steps to correct it.) A good way of sending those instructions out is wrapped in plastic and with a cardboard stiffener. (a bubble envelope would be another option - Does anyone have any expierence with replacement instruction manuals and the way those are sent?)

Junkstyle Gio said...

On LowLug it was said to be found in an original box of the 8043. The picture of the b-model that is on the picture is on the rear-side of book 3 of the a-model instruction.
So I kinda keep my hopes up for this way of packaging.

TechnicBRICKs said...


Existing printed instructions for the B-model seem very unlikely?

It they were printed in large quantity should have been supplied with the sets, if printed in small quantities the costs should be high and then we should ask "What for?".

Anonymous said...

The instrction for the B-model will be part of the 8043 service pack.
That's what a collector frined got told when he ordered 8043 Service Pack this week.

Parax said...

There was a comment on this at the AFOL weekend (Skærbæk) from a Lego Quality Manager, All sets over 1000 parts, produced from sept 2010, have the manuals and stickers in a separate bag. They are looking at going to smaller sets (600 was mentioned) in the future if it is needed.

TechnicBRICKs said...

Confirming what Parax wrote, I've added to this post, the official answer I got from TLG.

It looks however, that the type of package we have seen on this picture, is not yet the definitive solution.

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