The LEGO Community team has asked me to share the following survey with you:
Please take a moment to fill out the latest survey from LEGO community team.
In the last survey, we found the following results:
- We found a regional difference in our ratings as the rating in US/Canada are higher than in EU and Asia
- The results show that many don’t feel like sharing information with others about the hobby as those that are interested in the hobby are already in the hobby
- Quality and customer service were given high marks by the respondents
- Only half the respondents noted that they belong to a LUG
The LEGO community team
The survey is not very long and focuses mainly on how satisfied you are with LEGO - both in regards to the physical elements and sets and with the company, based on interaction with fans - how you have interacted with the company and how you would like to be able to interact with them.
This leads me to ask you about your thoughts on the Ambassador program. I have now been Ambassador for TBs for about 6 months and even though I have tried to make the most of it, it has proven hard to make that visible on TBs . There have been many conversations on the Ambassador forum, but must of them did not concern anything even remotely related to the subjects we normally comment on TBs . However, concerns about the quality of certain parts or building instructions, questions about design etc. have been voiced and the CEC Team has paid attention to all of them.
Two requests that that are still being looked into, but that you may like to hear about are concerning LEGO sharing set inventory data (this would make inventories on BL, Peeron etc. easier to make and more reliable) and letting us know who designs each set (although this is often impossible to pin down on one single person, because designers sometimes work in teams or one designer creates the main model and another the B-model).
The reason I mention this is to encourage you to use this channel for any questions or concerns you feel the Ambassador program might help you get answered or attended, so please let us know how you feel about the Ambassador program in a comment to this post or using the dedicated email account firstname.lastname@example.org
P.S. You'll find a quirk on page 4 where you can only select a particular score once - this has been brought to the attention of LEGO, but not fixed (yet)